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Some companies need a receptionist to answer the telephones and other administrative tasks, but if you notice that you can no longer handle the influx of telephones, emails and other communication channels, it is a good idea to work with a contact center.

A contact center is an external company that takes over (part of) your incoming / outgoing telephone traffic, mailboxes, chat services, etc. from you. They come in all sizes and types. They can provide a laundry list of services to companies from just about every sector and just about any size.





About Us

Next Generation Center is a contact center that is a fixed and recognized value in the field of telemarketing and other communication services for both multinationals and local SMEs in virtually all sectors.

Telemarketing is a very powerful tool for business development, making professional teleprospection indispensable both for supporting your sales managers and for rolling out your commercial strategy.

Next Generation Center only works with its own qualified staff. Every employee of our company has an important baggage of experience, gained in the most diverse sectors. Ideal for managing every project.

Since outsourcing to Morocco has become a proven concept, our contact center has also been established here. Many Dutch and Belgian companies use the services of Moroccan call centers that provide a good price-quality ratio. Our management team and employees are born and / or familiar with Belgium and the Netherlands and have already gained work experience in Europe. As a result, they are very well aware of European standards and can empathize with the position of our customers.

Are you interested to view the possibilities of telemarketing for your company, then we invite you to take a look at our range of our services.

Ons Verhaal

Het contact center van NGC is gevestigd in Tetouan in Marokko.

Onze Doelen

Wij gaan voor kwalitatieve diensten. We willen de beste zijn in wat we doen.

Onze Visie

Dag in, dag uit ernaar streven de verwachtingen van onze klanten te overtreffen bij het leveren van onze diensten.

Our Services

Lead generation

The development of each company is determined by searching and finding the right prospects. Through direct contact with the prospect, teleprospection is by far the most effective way to do lead generation. However, this is a time-consuming and labor-intensive job. That is why more and more companies are outsourcing their teleprospection activities to a professional partner who assists and advises them.

Customer service

Our employees are skilled, friendly and are happy to engage in valuable conversations with your customers. We understand that customers are your most valuable asset and we feel that this is an extension of your organization. During customer contact, the focus is on customer experience. In addition, we actively think about improvements in customer processes and customer experiences.

Omnichannel

Providing good and fast service is essential. Whether this is via telephone, e-mail, chat or on social media. As an organization, you want to talk to your customers on the channel they want. We offer support at different levels, through different contact channels and in different languages, so that our service meets your needs exactly. You can place your total customer service activities with us, or part of it. We can also be used as a reception function or as support for back office activities.

Update database

Huge amounts of mailings end up in the bin unopened simply because they are addressed to the wrong person or because the name of the addressee was spelled incorrectly. We are sorry for this lost energy and costs. You would have avoided this with a database screened in advance.

Appointments prospects

It is possible that you have a sound and targeted prospecting database, but that these prospects will eventually become new customers is far from certain. How often does your account manager have to phone or email prospects before making an appointment?

Existing customers

Everyone knows that recruiting a new customer is more expensive than retaining an existing customer. For many companies it is not at all feasible for their sales team to maintain permanent contact with customers. That’s why in these cases a professionally executed retention campaign by experienced teleprospection operators offers the ideal solution.

Get in touch



    ONZE GEGEVENS

    Next Generation Center
    Tetouan, Marokko
    +32 2 486 63 77
    info@nextgenerationcenter.be